SERVICE
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Advantages
Professional Service
Professional technical team, rapid response mechanism
Supply Guarantee
Efficient manufacturing product line, providing reliable backup part supply
Comprehensive Support
Customer-centric, providing comprehensive service support
Capabilities
Outlets
Customized Projects
According to customer needs, customize the warranty period and coverage; provide online Q&M of energy storage systems, analyze equipment health, proactively alert equipment failures, and ensure continuous and stable power generation of the system.
Process
01
Receive Information
When customers have any questions or concerns about the product, we can receive customer feedback through multiple channels.
02
Fault Analysis
Upon receiving customer feedback, our professional engineers will complete the fault analysis within 30 minutes.
03
Professional Repair
Within 72 hours, we will dispatch team to provide professional and high-quality maintenance services to customers.
04
Quality Control
After the repair is completed, we will perform comprehensive reinspection to ensure the issues are fully resolved.
05
Follow-up Service
We will periodically follow up and visit the service status through phone calls, online chatting, and others.
Standards
Pre-commissioning
Installation and commissioning
Preventative maintenance
Local repair warehouse
On-site spare parts
On-site engineers
Remote service support
With a complete and high-quality product and service system, we provide industry-leading customized pre-sales solutions, after-sales support, personnel training and consulting services, and have rich experience in collaborating on project in multi-business scenarios, to cater the personalized needs of different clients.
Service System
Advantages
Professional Service
Professional technical team, rapid response mechanism
Supply Guarantee
Efficient manufacturing product line, providing reliable backup part supply
Comprehensive Support
Customer-centric, providing comprehensive service support
Capabilities
Outlets
Customized Projects
According to customer needs, customize the warranty period and coverage; provide online Q&M of energy storage systems, analyze equipment health, proactively alert equipment failures, and ensure continuous and stable power generation of the system.
Quality Assurance System
Process
01
Receive Information
When customers have any questions or concerns about the product, we can receive customer feedback through multiple channels.
02
Fault Analysis
Upon receiving customer feedback, our professional engineers will complete the fault analysis within 30 minutes.
03
Professional Repair
Within 72 hours, we will dispatch team to provide professional and high-quality maintenance services to customers.
04
Quality Control
After the repair is completed, we will perform comprehensive reinspection to ensure the issues are fully resolved.
05
Follow-up Service
We will periodically follow up and visit the service status through phone calls, online chatting, and others.
Standards
Pre-commissioning
Installation and commissioning
Preventative maintenance
Local repair warehouse
On-site spare parts
On-site engineers
Remote service support
With a complete and high-quality product and service system, we provide industry-leading customized pre-sales solutions, after-sales support, personnel training and consulting services, and have rich experience in collaborating on project in multi-business scenarios, to cater the personalized needs of different clients.
